FAQ

Hello, here is a list of FAQs, If these don't answer your queries, don't hesitate to contact us, me or one of the bunnies will get back to you asap. 

Do You Sell Bunnies?

We don't sell bunnies, and instead we promote an Adopt Don't Shop policy. Rescues around the country are at breaking point and are full with long wait lists. The best way to get a bunny is from a rescue. They will come spayed/neutered, vaccinated and have had a health check. (It actually works out cheaper!) Also rescues will help find a bunny that is most suited to you, and will often come in a bond pair. Rabbits are social creatures that do best in pairs or groups - even if you are around all day. 

The website https://www.saveafluff.co.uk/ is a great way to find a local rescue near you. 

If you need any more help regarding new bunnies, just shout. 

Do You Sell Hutches?

No. We do not. Hutches are not designed for rabbit welfare and bunnies need 3mx2mx1m space at all times. You can ready more about hutches here: https://rabbitretail.co.uk/blogs/news/does-rabbit-retail-sell-hutches


My Parcel is missing! Help!

Sadly sometimes parcels go missing. If this is the case, please complete the Denial of Receipt form here, print off and send us the picture, to info@rabbitretail.co.uk (we understand this is a little difficult, but this is the only way the shipping companies will except the DOR). Please see more in our shipping policy and how to get the DOR. 

We can then chase up your parcel and send out a replacement or refund.